Inventory and ordering
Build a custom linked web app for managing products, stock and order requests, with an agreed connection to a WhatsApp Business catalogue and the WhatsApp Cloud API.
Practical AI and automation, shaped around how your business works.
From a focused internal tool to a connected ordering workflow, we can design and build systems that reduce repetitive work, join existing services and keep people in control.
Every project is scoped individually. We respond to qualified enquiries within one business day, then provide a written quotation once the required automation is understood.
Services available
What we can help you automate
You do not need to arrive with a technical specification. Start with the repeated task, missed hand-off or disconnected system that is slowing the business down.
WhatsApp Business Platform
Scope Cloud API setup, webhooks, approved message templates, customer-routing rules, notifications and human handover for eligible businesses.
Connected business workflows
Move information between forms, email, spreadsheets, calendars, databases, CRM or other supported services without repeatedly copying it by hand.
Internal tools and dashboards
Create focused web apps for staff to capture work, review status, approve exceptions, search information and see what needs attention next.
Documents and AI assistance
Extract, classify, summarise or draft from business documents with review steps, traceable source material and safeguards appropriate to the information involved.
Workflow review and prototypes
Map a process, test the riskiest assumption and produce a small working prototype before committing to a larger implementation.
A concrete example
A linked inventory and WhatsApp ordering workflow
For a suitable business, a custom solution could connect a small web app with its WhatsApp Business catalogue and the Cloud API so that products, customer requests and order progress are easier to manage.
Manage products
Authorised staff maintain agreed product, price and stock information in one working interface.
Receive requests
Customers browse catalogue items or send a message, and the workflow records the relevant request details.
Check and confirm
Rules can check available information and route exceptions to a person before an order or commitment is confirmed.
Update the customer
Approved Cloud API messages can communicate agreed confirmations or status changes while staff retain oversight.
This is an illustrative solution, not a fixed package. The final workflow depends on Meta eligibility and approval, catalogue configuration, existing systems, data quality, operating rules and the level of human review required.
Designed for real operations
What a well-shaped automation should do
- Reduce repetitive work without hiding important decisions
- Show staff what happened, what failed and what needs attention
- Protect access to customer and business information
- Allow a person to review sensitive, unusual or high-impact actions
- Include maintainable handover notes and an agreed support path
How bespoke work begins
Four clear stages
Discovery
Map the current process, people, information and failure points.
Solution design
Define the smallest useful intervention, its boundaries and risks.
Implementation
Build or configure against agreed acceptance criteria with visible progress.
Handover
Transfer knowledge, operating instructions and the agreed support path.
A useful enquiry includes
- The repetitive or error-prone work you want to improve
- Who performs it and what systems or documents are involved
- What a genuinely useful outcome would look like
- Known security, privacy, timing or budget constraints
Automation questions
Do I need to know which technology to use?
No. Describe the work and constraints. Technology selection follows the problem.
Will every process benefit from AI?
No. Sometimes a simpler workflow, integration or conventional rule is the better tool.
Can you quote from one sentence?
We can acknowledge it, but a responsible written quotation follows enough discovery to understand the scope.
Is WhatsApp Business Platform or Cloud API setup available?
Yes, it can be scoped as a bespoke service for an eligible business. It is not included in the R1,950 WhatsApp Business app setup. The quotation reflects the catalogue, messaging, integration, automation, hosting and support requirements.
Can you connect to the software we already use?
Possibly. We first confirm that the service provides a suitable, permitted integration and assess the data, security, reliability and ongoing-cost implications.
Do third-party charges form part of the quotation?
The written quotation identifies what NelCapeTown will charge and any known external platform, messaging, hosting or licence costs. Third-party pricing and approval remain controlled by those providers.